Privacy Policy

We collect information you provide directly to us, including:

• Contact Information: Name, phone number, email address, and property address
• Project Information: Details about your painting project, property type, and service needs
• Communication Records: Records of your interactions with us via phone, SMS, email, or web forms
• SMS Consent Data: Your opt-in consent to receive text messages, including the date, time, and method of consent
• Technical Data: IP address, browser type, pages visited, and other standard web analytics data collected automatically

We use the information we collect to:

• Provide, schedule, and fulfill painting services
• Send you estimates, invoices, and project updates
• Communicate with you via phone, email, and SMS text message (with your consent)
• Respond to your inquiries and provide customer support
• Send appointment reminders, follow-ups, and service-related notifications
• Send promotional messages about our services (only with your explicit consent)
• Improve our website, services, and customer experience
• Comply with applicable legal obligations

By providing your email address, you consent to receive emails from Eleven Coats Painting related to your project, estimates, invoices, and service updates. We may also send you promotional emails about our services if you have opted in to receive them.

You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected]. Transactional emails related to active projects (estimates, invoices, scheduling) are not subject to unsubscribe requests.

By providing your phone number, you consent to receive calls from Eleven Coats Painting regarding your project inquiries, estimates, scheduling, and service updates. We may use automated dialing systems or pre-recorded messages only with your prior express written consent as required by the Telephone Consumer Protection Act (TCPA).

To revoke consent to receive calls, contact us at (602) 888-1281 or [email protected].

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information only in the following limited circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our business (e.g., scheduling software, CRM platforms, payment processors). These providers are contractually obligated to protect your information and may not use it for their own marketing purposes.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell, rent, or trade your personal information to third parties. We do not share your information with affiliates for their own marketing purposes.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business records, and comply with applicable legal obligations. SMS consent records are retained for a minimum of 4 years in accordance with TCPA requirements.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-Out: Opt out of SMS messages (reply STOP), email marketing (click unsubscribe), or phone calls (contact us directly)

To exercise any of these rights, contact us at [email protected] or (602) 888-1281.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: